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Data Protection

What data we collect

 

General personal data

We process your general personal data. Personal data is any type of information relating to an identifiable natural person. The natural person is identifiable if the available information allows conclusions to be drawn about the identity of the person. 

Example: Your name, IP address and home address are personal data

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Provided data

You often provide us with your personal data yourself. Whenever you enter your personal data and transmit it to us, it is deemed to have been provided to us. The transmission of data to us is generally voluntary, but is sometimes absolutely necessary in order to be able to use our services.

Example: You enter your data in a contact form or register for a newsletter

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Collected Data

When you use our services, we sometimes collect your data without your active participation being required. This data is usually data about your device and data about user behavior.

Example: We collect data about the operating system of the device you used to access our website.

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Data transfer

We pass on your personal data to companies that can decide for themselves how they use the data. This is usually done because it is necessary to comply with legal regulations, when an outstanding debt is transferred to a debt collection agency or to identify fraudulent activities.

Example: A legal regulation obliges us to pass on your data to an authority.

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Which services we use

 

Sentry

https://sentry.io/

Hosting

 

Sentry is a service for error monitoring and troubleshooting on websites. It is typically used by developers to detect, locate and fix problems and errors on the website.

The most important uses of Sentry on a website include

  1. monitoring errors: sentry helps to monitor and log any errors that occur on the website. This can help in the early detection of problems and thus improve the user experience.

  2. live notifications: Sentry can be configured to notify developers immediately when an error occurs. This allows them to act quickly and fix the error to minimize the impact on the website.

  3. error tracking: Sentry collects detailed information about errors, including their type, cause and the device on which they occurred. This allows developers to better understand and fix the errors.

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Google Cloud CDN

https://cloud.google.com/cdn

Hosting

 

Google Cloud CDN (Content Delivery Network) is used to improve the performance and speed of websites. It is a global network of proxy servers spread across different locations around the world, allowing users to get content from a website quickly and efficiently.

Some of the main uses of Google Cloud CDN on a website are:

  1. improving page load speed: By distributing content across different server locations, Google Cloud CDN can significantly reduce the load time of a website. This is done by serving content from the closest server location instead of the main server, which may be far away.

  2. better scalability: If a website receives a lot of traffic, Google Cloud CDN can help distribute the load across different servers, allowing the website to scale better. This reduces delays and downtime.

  3. global content delivery: Google Cloud CDN enables

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Wix

https://wix.com

CMS

Wix is a website builder that allows people to create professional websites without coding or development skills. The Wix editor offers a rich set of tools that allow users to build complex and creative websites, including adding content, graphics, videos and more. Wix also offers a range of apps that allow users to optimize their websites in a variety of ways, including creating blogs, online stores, email marketing campaigns and more.

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Data Protection​

 

What do we do?

Bettina (Fischermättelistrasse 14, 3008 Bern) operates the website www.coachb-training.com (hereinafter referred to as “we” or “us”). On this website you can find out about our organization, use our online services and get in touch with us.

The protection of your personal data is very important to us. In this privacy policy, we inform you transparently and comprehensibly about what data we collect via our website and how we handle it.

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What do we inform you about?

  • Who is responsible for data processing;

  • What data is collected;

  • The purpose for which this data is collected

  • Who we share this data with

  • How you can object to data processing;

  • What rights you have and how you can assert them.

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Definitions of terms

What is personal data?

Personal data (synonymous with the term “personal data”) is any information relating to an identified or identifiable natural person. This includes, for example, name, address, date of birth, e-mail address or telephone number as well as the IP address. Data about personal preferences such as leisure activities or memberships also count as personal data.

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What are special categories of personal data?

Special categories of personal data (synonymous with the term “particularly sensitive data”) are:

  • Data concerning religious, philosophical, political or trade union beliefs or activities;

  • Data concerning health, privacy, racial or ethnic origin, sex life and sexual orientation;

  • Data on administrative or criminal prosecutions and sanctions, as well as data on social assistance measures;

  • Genetic data and biometric data that uniquely identify a person.

If necessary and if you disclose this data to us yourself, we may process data belonging to a special category of personal data. In this case, their processing is subject to stricter confidentiality.

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What is the processing of personal data?

Processing (synonymous with the term “editing”) is any handling of personal data, regardless of the means and procedures used, in particular the procurement, storage, retention, use, modification, disclosure, archiving, deletion or destruction of personal data.

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What is the disclosure of personal data?

This is the transmission or making available of personal data, e.g. publication or disclosure to a third party.

Contact us

If you have any questions or concerns about the protection of your data by us, you can contact our responsible person:

Bettina Glauser
Fischermättelistrasse 14
3008 Bern
hello@coachb-training.com

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Data security

We will keep your data secure and take all reasonable measures to protect your data from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it will be necessary for us to pass on your inquiries to our affiliated companies as part of order processing. Your data will also be treated confidentially in these cases.

Within our website, we use the SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser.

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Rights of data subjects

Right to information

You can request information about the data we have stored about you at any time. Please send your request for information together with credible proof of identity to hello@coachb-training.com.

The information will be provided in writing or in another form, including electronically if necessary. If you so request, we can also provide you with the information verbally, provided you can prove your identity in another form. If you submit the request for information electronically, we will provide the information in a standard electronic format, unless you specify otherwise.

The information is generally provided free of charge. If additional copies are requested, a reasonable fee may be charged.

The right to receive a copy of the processed data must not impair the rights and freedoms of other persons.

In the event of manifestly unfounded or excessive requests for information, we reserve the right to refuse to provide the information within the limits of the law or to charge a reasonable fee.

The processing of your request is subject to the statutory time limit of 30 days. Due to the complexity and high number of requests, we may extend this period by a further two months if necessary. You will be informed of the extension within one month of submitting the request for information. You will also be informed of the reasons for the extension.

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Deletion and correction

You have the option of requesting the erasure, rectification or completion of your data at any time, provided that there are no statutory retention obligations or legal grounds for permission to the contrary.

Please note that the exercise of your rights may be in conflict with contractual agreements and may have corresponding effects on the performance of the contract (e.g. premature termination of the contract or cost consequences).

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Restriction of processing

You also have the right to request the restriction of processing if you dispute the accuracy of this data, the processing is unlawful, the data is no longer required or you have objected to the processing.

If the processing of the data is restricted, it may only be stored. Further processing may only take place with your consent, for the establishment, exercise or defense of legal claims, for the protection of the rights of another person or for reasons of important public interest. You will be notified if the restriction is lifted.

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Right to data output and transfer

You have the right to receive your data in a commonly used file format or (if technically feasible) to have it transmitted to a third party if we process your data by automated means and if:

  • you have given your consent for the processing of this data; or

  • you have provided data in connection with the conclusion or performance of a contract.

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Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing, including profiling, which is based on our legitimate interests. This right also applies to processing for the purpose of direct marketing.

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Legal recourse

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to lodge a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner.

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Data processing in general

What data do we process from you and from whom do we receive this data?

First and foremost, we process personal data that you transmit to us or that we collect when operating our website. We may also receive personal data about you from third parties. This may include the following categories:

  • Personal master data (name, address, dates of birth, etc.);

  • Contact data (cell phone number, e-mail address, etc.);

  • Financial data (e.g. account details);

  • Online identifiers (e.g. cookie identifiers, IP addresses);

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This data may come from the following sources:

  • Information from publicly accessible sources (e.g. media, internet);

  • Information from public registers (e.g. commercial register, debt collection register, land register);

  • Information in connection with official or judicial proceedings;

  • Information regarding your professional functions and activities (e.g. professional networks);

  • Information about you in correspondence and meetings with third parties;

  • Credit information (insofar as we conduct personal transactions with you);

  • Information about you that people from your environment give us so that we can conclude or process contracts with you;

  • Data in connection with the use of the website.

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Under what conditions do we process your data?

We process your data in good faith and in accordance with the purposes set out in this privacy policy. We pay attention to transparent and proportionate processing.

If, in exceptional cases, we are unable to comply with these principles, the data processing may still be lawful because there is a justification. In particular, the following grounds for justification may apply:

  • Your consent;

  • the performance of a contract or pre-contractual measures

  • the fulfillment of legal requirements;

  • our legitimate interests, unless your interests prevail.

You may be obliged to provide us with certain personal data so that we can initiate business relationships with each other. Without such data, we are normally unable to execute a contract. The website cannot normally be used either if certain data to secure data traffic, such as your IP address, is not disclosed.

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How can you withdraw your consent?

If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification or another permission has been granted.

You can revoke your consent for the future at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by the revocation and remains valid.

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In which cases do we pass on your data to third parties?

a. Principle

We may need to use the services of third parties or affiliated companies and commission them to process your data (so-called processors). Categories of recipients are namely:

  • Accounting, fiduciary and auditing companies;

  • Consulting companies (legal advice, taxes, etc.);

  • IT service providers (web hosting, support, cloud services, website design, etc.);

  • Payment service providers (only with your prior consent);

  • providers of tracking, conversion and advertising services.

We ensure that the data is only passed on with your express consent, provided that this is not commissioned data processing. We also ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially. We may also be obliged to disclose your personal data to authorities.

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b. Forwarding to partners and cooperation companies

We sometimes work together with various companies and partners who place their offers on our website. It is recognizable to you that this is a third-party offer (marked as “advertising”).

If you make use of such an offer, we will transmit your personal data to the relevant partner or cooperation company (e.g. name, function, communication, etc.) whose offer you wish to take advantage of, provided you have given your express prior consent. These partners and cooperation companies are independently responsible for the personal data they receive. Once the data has been transmitted, the data protection provisions of the respective partner apply.

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c. Transfer abroad

Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transfer may take place worldwide.

If the level of data protection does not correspond to that in Switzerland, we carry out a prior risk assessment and contractually ensure that the same level of protection is guaranteed as in Switzerland (e.g. by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission's standard contractual clauses at the following link.

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How long do we store your data?

We only store personal data for as long as is necessary to fulfill the individual purposes for which the data was collected.

We store contract data for longer, as we are obliged to do so by law. In particular, we must store business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be restricted for further processing and we will only use it for accounting and tax purposes.

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Data processing in detail

Provision of the website and creation of log files

If you merely visit www.coachb-training.com, i.e. if you do not register or otherwise disclose information, only the data that your browser automatically transmits to our server will be collected. The data is technically necessary for the operation of the website.

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What data do we process?

The following data in particular is processed to provide the website and to create log files:

  • Name of the internet service provider

  • IP address

  • Technical information such as browser, operating system or screen resolution

  • the date and time of access

  • Referrer URL

This data cannot be assigned to a specific person and is not merged with other data sources.

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For what purpose do we process the data?

Log files are processed in order to guarantee the functionality of the website and to ensure the security of our information technology systems.

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Who do we share the data with?

The forwarding of data by us is based on our statements on data forwarding.

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How can you prevent data processing?

The data is only stored for as long as is necessary to achieve the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this unless you do not visit our website.

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Cookies

Our website uses cookies. Cookies are text files that are stored on the operating system of your device with the help of the browser when you visit our website. Cookies do not cause any damage to your computer and do not contain viruses. Some cookies are technically necessary for the website to function. Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them or their term expires.

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For what purpose do we process the data?

We use cookies so that we can use the data collected to make our website more user-friendly, effective and secure. In particular, we use cookies to save your preferences (e.g. language and location settings), to ensure that website content is provided quickly and displayed attractively (e.g. by using fonts and content delivery networks) and to analyze the use of this website for statistical evaluation and continuous improvement (usually using third-party cookies). The purposes for which we use the (technically unnecessary) cookies in detail can be found in the following explanations in this privacy policy.

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Who do we share the data with?

The transfer of data by us is based on our statements on data transfer. In addition, the following information on individual data processing in this privacy policy must be observed.

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How can you prevent data processing?

Cookies are stored on your computer. You can delete them completely or deactivate or restrict their transmission by changing the settings in your browser. If you deactivate cookies for our website, you may no longer be able to use all the functions of the website to their full extent.

Instructions for the most common browsers can be found here:

For cookies that are used to measure success and reach or for advertising, a general objection (“opt-out”) is possible for numerous services via the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

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Tracking pixels

We may use tracking pixels on our website or in our emails. Tracking pixels are also known as web beacons. Tracking pixels are small, usually invisible images that are automatically retrieved when you visit our website or open our emails.

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What data do we process?

Counting pixels can be used to collect the same data as log files. In addition, movement profiles of the entire session can be collected. In particular, tracking pixels are used by third parties whose services we use. Detailed information about these third-party services is provided below in this statement.

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For what purpose do we process the data?

Tracking pixels are used by various tracking services to analyze the use of this website and for statistical evaluation and continuous improvement. In addition, tracking pixels can be used for email tracking.

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Who do we share the data with?

The transfer of data by us is based on our statements on data transfer. Please also note the information in this privacy policy on the individual tracking services.

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How can you prevent data processing?

To prevent data processing using tracking pixels, you can install suitable browser extensions such as uBlockOrigin and block external graphics in your e-mail program.

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Wix eCommerce

Wix eCommerce is a function or tool that can be used on a website to create and operate an online store. With Wix eCommerce, businesses can sell their products or services online and accept payments from customers. It offers various features and tools such as product galleries, shopping cart, payment gateways, shipping options, order management and more to create a seamless and professional online store. Wix eCommerce can be used on different types of websites such as sole proprietor websites, small business websites, blogs, artist websites and more to offer their customers the ability to buy products or services directly from their website.

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Sentry

Sentry is a service for error monitoring and troubleshooting on websites. It is generally used by developers to detect, localize and fix problems and errors on the website.

The most important uses of Sentry on a website include

  1. monitoring errors: sentry helps to monitor and log any errors that occur on the website. This can help in the early detection of problems and thus improve the user experience.

  2. live notifications: Sentry can be configured to notify developers immediately when an error occurs. This allows them to act quickly and fix the error to minimize the impact on the website.

  3. error tracking: Sentry collects detailed information about errors, including their type, cause and the device on which they occurred. This allows developers to better understand and fix the errors.

​

Google Cloud CDN

Google Cloud CDN (Content Delivery Network) is used to improve the performance and speed of websites. It is a global network of proxy servers spread across different locations around the world, allowing users to get content from a website quickly and efficiently.

Some of the main uses of Google Cloud CDN on a website are:

1. improving page load speed: By distributing content across different server locations, Google Cloud CDN can significantly reduce the load time of a website. This is done by serving content from the closest server location instead of the main server, which may be far away.

2. better scalability: If a website receives a lot of traffic, Google Cloud CDN can help distribute the load across different servers, allowing the website to scale better. This reduces delays and downtime.

3. global content delivery: Google Cloud CDN enables

​

Wix

Wix is a website builder that allows people to create professional websites without coding or development skills. The Wix editor offers a rich set of tools that allow users to build complex and creative websites, including adding content, graphics, videos and more. Wix also offers a range of apps that allow users to optimize their websites in a variety of ways, including creating blogs, online stores, email marketing campaigns and more.

​

Will our privacy policy always remain the same?

We may change this privacy policy at any time. The changes will be published on www.coachb-training.com. You will not be informed separately.

 

Last updated on May 22, 2024

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